The handshake.

By creating an account or using DearGrove, you agree to these terms. If you do not agree, do not use the service. If you are using DearGrove on behalf of someone else (for example, setting it up for an aging parent), you represent that you have their permission to enter their information.

DearGrove is a guided web application that helps you document the accounts, passwords, contacts, and wishes your family would need to access if something happened to you. It is a digital organization tool. It is not a legal document, a will, a trust, an estate plan, or a substitute for professional legal advice.

You sign in with Google or a one-time email link. No passwords to manage. In exchange:

• Provide accurate contact information (so we can reach you about your purchase or your account).
• Do not share your sign-in with anyone. If you want someone else to see your document, use the secure share-link feature.
• Tell us immediately at support@deargrove.com if you suspect your account has been accessed by someone else.
• You must be at least 18 to create an account.

You're paying a one-time fee for lifetime access to Dear Grove. The Standard plan is $39 for one person. The Gift Pack is $59 for two accounts, you keep one and receive a redemption code to give to anyone you choose. There is no subscription, no renewal, no hidden upgrade, no trial-ending-soon email.

If we add a genuinely new standalone product in the future, it may be priced separately. Everything in the current product stays free to you forever.

We want you to be glad you bought this. If DearGrove is not working for you, write to support@deargrove.com within 30 days of purchase and we will refund you in full, no questions asked.

A few common-sense limits on the refund guarantee:

• One refund per person. Second purchases after a refund are non-refundable.
• Refunds are void if the product was used.If you exported a PDF from your document, created an active share link, or redeemed a Gift Pack code, the product has delivered its core value and the refund no longer applies. The 30-day window still exists for folks who tried it and decided it isn't for them, just don't use the export/share features first.
• Refund = deletion. When we issue a refund, your account and all content are deleted immediately and purged from backups within 30 days. You cannot keep the product and get the money back.
• After 30 days, refunds are at our discretion. We're reasonable, if you have a genuine issue, write in.

Everything you enter in DearGrove belongs to you. We do not claim ownership, we do not sell it, and we do not license it to anyone else.

You grant us a narrow, non-exclusive, royalty-free, worldwide license to store, encrypt, back up, process, transmit, and displayyour content for the sole purpose of providing the service to you. That license exists only so we can technically operate DearGrove on your behalf, to put your content in a database, to back it up, to render it in your browser when you sign in, and to include it in the PDF we generate for you. It does not let us use your content for anything else, and it terminates automatically the moment you delete your account. That's the whole scope.

You are responsible for the accuracy of what you enter. Dear Grove does not verify your information. If you misspell an account number or put the wrong address, that's on you.

Please don't use DearGrove to:

• Document plans to harm yourself or others.
• Store content that is illegal where you live.
• Share credentials or account access that you do not have the right to share.
• Impersonate another person or misrepresent who you are.
• Interfere with the service, attack our infrastructure, or try to access other users' data.
• Reverse engineer, scrape, or resell the service.

If you do, we may suspend or terminate your account, refund any unused balance at our discretion, and cooperate with law enforcement if required.

DearGrove helps you organize information. It does not give you legal advice. It does not create a will or a power of attorney. It is not a substitute for an attorney, a financial advisor, an accountant, or any other licensed professional. Use it to document what you already have, and see a professional to establish anything you do not.

We improve DearGrove over time. We may add features, change how existing ones work, or remove ones that aren't serving the product. If a change materially reduces the core functionality you paid for (the guided flow, the PDF export, the share links), we will email every account holder at least 30 days in advance.

We believe DearGrove will be around for a long time. But if we ever have to shut down the service, we promise the following:

• You will be notified by email at least 60 days before the service ends.
• A one-click export of all your data, in a portable format (PDF), will be available throughout that 60-day window.
• Your content will not be sold, transferred, or released to a third party beyond what is strictly necessary to delete it.

You are not dependent on us to keep your document. You always have an exported copy available.

You can delete your account at any time from Settings. Your data will be purged from our active systems immediately and from backups within 30 days.

We may terminate your account if you violate these terms, if your payment is reversed or charged back, or if we are required to do so by law. If we terminate for cause, no refund is due. If we terminate without cause (for example, a sunset of the product), we will provide the 60-day export window described above.

We advertise DearGrove on platforms including Facebook, Instagram, Google, and email, subject to the measurement described in our Privacy Policy. If you see a DearGrove ad, it's because we're trying to reach people who would benefit from the product. The ad-measurement opt-out lives on the Privacy Policy page.

The required legal language:

DearGrove is provided “as is” and “as available” without warranties of any kind, whether express or implied. To the maximum extent permitted by law, we disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, uptime, availability, data retention, security, and that DearGrove will meet your needs or the needs of your family, heirs, executors, or survivors in any emergency, death, incapacitation, or other future event. You accept full responsibility for your choice of organization tool.

In plain English: DearGrove is an organization tool, not a safety net. We take security and reliability seriously and work hard at them, but we do not guarantee that the service will be available when you or your family needs it, that your content will be retrievable in an emergency, or that the product will substitute for professional legal, financial, or medical planning. You are the one responsible for making sure your family can access what they need; we're a tool that helps you do that.

The required legal language:

To the maximum extent permitted by law, DearGrove and its owners, officers, employees, agents, and sub-processors are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, goodwill, business, opportunity, or use, or any damages arising from the failure of family members, heirs, executors, or others to access, retrieve, or understand your content, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any and all claims arising out of these terms or your use of the service, whether in contract, tort, negligence, strict liability, or any other theory, is capped at the greater of one hundred U.S. dollars ($100) or the total amount you actually paid DearGrove in the twelve (12) months preceding the event giving rise to the claim. This cap is cumulative across all claims, not per-claim.

In plain English: if something goes wrong, the most you can ever be owed is the greater of $100 or whatever you paid us in the last year. DearGrove is a $39 product. It's not a safety-deposit box and we can't write you a check for the value of what was inside.

You agree to defend and indemnify DearGrove from claims arising out of your violation of these terms, your violation of applicable law, or your content (to the extent it infringes someone else's rights). We'll notify you of any claim so you can participate in the defense.

These terms are governed by the laws of the State of Michigan, United States, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Please read this section carefully. It affects how you can resolve disputes with us.

Informal resolution first. If you have a dispute with DearGrove, please email support@deargrove.com first and give us 30 days to try to resolve it directly. We take this step seriously and you should too.

Binding individual arbitration. If the dispute is not resolved within 30 days, you and DearGrove agree that any remaining dispute, claim, or controversy arising out of or relating to these terms, the service, the Privacy Policy, or our relationship with you (including without limitation contract, tort, statutory, and consumer-protection claims) will be resolved exclusively by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, then in effect, before a single arbitrator. The arbitration will take place in Oakland County, Michigan, or, at your option, by telephone or videoconference. The arbitrator's award is final and may be entered in any court of competent jurisdiction.

Class-action and jury-trial waiver. You and DearGrove each waive the right to a trial by jury and the right to participate in a class, collective, consolidated, representative, or mass action of any kind with respect to any dispute covered by this section. Disputes must be brought individually. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding. If this class-waiver is held unenforceable, then the entirety of this arbitration section is null and void, but the rest of these terms remain in effect.

Opt-out. You may opt out of this arbitration and class-waiver section by emailing support@deargrove.com within 30 days of your first account signup with the subject line “Arbitration Opt-Out” and your full name, account email, and the statement “I opt out of arbitration.” If you opt out, disputes will be resolved in the state or federal courts located in Oakland County, Michigan, and both parties consent to the jurisdiction of those courts. Opting out does not affect any other part of these terms.

Exceptions.Nothing in this section prevents either party from (a) bringing a small-claims court action for any dispute within the scope of that court's jurisdiction, (b) seeking injunctive relief in court to protect intellectual-property or security interests, or (c) reporting issues to government authorities.

Plain English: if we have a serious disagreement, the path is email → 30-day cool-off → arbitration, one-on-one. No class actions. You have 30 days after signup to opt out of arbitration entirely and keep your right to sue in court.

We may update these terms from time to time. If we make a change that materially affects your rights or obligations, we will email every account holder at least 30 days before the change takes effect. Minor clarifications (typos, reformatting) will be noted in the “Last updated” date above.

Continuing to use DearGrove after a change takes effect means you accept the updated terms. If you do not accept them, you can delete your account and request a refund (within the refund window described above).

• Entire agreement. These terms, together with the Privacy Policy, are the entire agreement between you and DearGrove.
• Severability. If one part of these terms is held unenforceable, the rest still apply.
• No waiver. Our failure to enforce any right under these terms is not a waiver of that right.
• Assignment. You may not transfer your account or these terms to someone else without our written consent. We may transfer them as part of a merger, acquisition, or sale of assets, with notice to you.

For anything, legal questions, support, security reports, or just to say hi, write to support@deargrove.com. We read every email.